Job Description

Exciting contract Associate Account Services Coordinator opportunity with an established firm. This position will be hybrid and local to Alpharetta, GA.

Contract Duration: 12-Months

Required Skills & Experience

• High school diploma or GED Secretarial experience Insurance/dental experience preferred
• Detail oriented with problem-solving abilities
• Excellent phone skills and customer service skills knowledge and Application of English grammar including composition, editing and proofreading
• Ability to type 50 wpm
• Strong organization, time management and multi-tasking
• Has worked in a role that requires high attention to detail
• Will determine if a member has coverage or not - a very cut and dry project
• Great proofreading skills
• Ability to interpret and respond to customer emails
• Great organization and communication skills
• Strong Microsoft Word, Excel, and PowerPoint skills

Desired Skills & Experience

• Salesforce experience preferred
• Medical or Dental Benefits experience preferred.

What You Will Be Doing

Daily Responsibilities

• Maintains a solid understanding of the system configuration of customer benefit structure, products, and plan designs necessary to accurately process administrative and non-rated changes to existing business.
• Requests information and benefit highlight summaries related to the client.
• Collaborates with other functional areas to secure data for presentations or report generation as it relates to client inquiries or issues.
• Researches and pursues resolution of issues using systems and workflows, and communicates resolution back to the appropriate party.
• Ability to consistently interpret and summarize information from internal departments in a clear and concise manner to external customers.
• Supports open enrollment meetings and occasionally delivers presentations as required at customer locations and through virtual platforms.
• Supports special projects and miscellaneous responsibilities.
• Routes proposals to Account Executives; enters data into various databases and logs including ONYX Develops presentations proposals, benefit highlights, contact sheet creation, report generation
• Answer questions from brokers, groups, employees.
• Light Telephone support.
• Open enrollment determination reviews

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