Job Description

WORK, PLAY, & ENJOY LIFE WITH HERITAGE

Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico!

Essential Duties and Functions/Responsibilities/Tasks:

• Maintain high level of positive and professional approach with employees, coworkers, and guests.
• Review occupancy and event levels and staff all reporting team members accordingly.
• Responsible for day to day operations of Housekeeping, Facilities, Banquets, Food & Beverage, and Front Desk.
• Oversee the property in the absence of the General Manager.
• Use critical thinking to successfully handle challenging situations and resolve issues.
• Achieve maximum revenue and manage departmental expenses within a budget.
• Assist General Manager in operational decisions such as staffing, process, procedures, and sourcing.
• Maintain effective communications between all hotel departments.
• Set goals for performance that coincide with Heritage's plans and vision.
• Ensure property compliance with legal, safety, operations, labor, and the Heritage brand product and service standards.
• Assign, train, mentor and direct staff to carry out the exceptional guest experience.
• Foster an environment where employees are engaged, valued and successful leading to overall experience.

Requirements

• Strong knowledge of hospitality software and MS Office required.
• Strong experience with payroll, scheduling and forecasting.
• Minimum of 5 year or equivalent combination of education and experience; hotel management or hospitality experience required.
• Upscale brand experience preferred.
• Excellent verbal and written communication skills.
• Proven leadership experience in a hotel setting, with a passion to provide exemplary guest service.
• Must be able to work flexible hours including weekends, holidays and late nights.
• Ability to work on your feet for ten hours or more, and must be able to lift/push/reach for/carry 30+ pounds occasionally.

Benefits

• Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance!
• 401k Matching up to 25%!
• Employee meals while working!
• Free employee parking!
• Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico!
• Growth & Development Opportunities amongst entire company!

NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans.

Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.

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