Job Description

We are excited to be growing as a company and adding new team members to Team Makan. Makan Hospitality Management LLC owns and operates several hotels within Central Arkansas. We are looking for a customer service focused Assistant General Manager at our Staybridge Suites Little Rock hotel.

An ideal candidate is an energetic team leader that thrives within a fast-paced and upbeat work environment. Detail-oriented, multi-tasking, and forward-thinking qualities are crucial for this position.

JOB REQUIREMENTS + RESPONSIBILITIES:

• Must have experience and be able to execute all positions: in Housekeeping, Front Desk, Breakfast, and Front Office.
• Must have knowledge and experience with the Opera system.
• Ensure company team culture and core values are instilled within hotel
• Conduct Leadership One-On-Ones with each Employee per Quarter
• Oversee the operations of multiple departments
• Oversee all guest satisfaction reviews and respond in a timely manner
• Ensure daily rates are maximized while keeping occupancy high to continue strong revenue growth
• Be cognizant of room availability on a daily basis to ensure all available rooms are listed as such to help maximize revenue
• Check meeting room needs + setups for cleanliness and availability
• Ensure that the EOS Shift Reports are completed fully and submitted daily
• Monitor all no-show charges, credit card discrepancies and charge backs
• Schedule Weekly Front Desk Shifts
• Conduct at least one routine property walk per day to correct any safety hazards and to address cleanliness issues
• Investigate, report, and coordinate all hotel accidents that are employee and guest related
• Assist in the selection and continuous training of staff to provide high quality service to guests
• Must have the ability to work various hours and shifts per week - with an average of 50 hours

BENEFITS:

• Hotel Travel Discounts Worldwide - IHG
• Health + Dental + Vision Insurance
• Paid Time Off

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