Job Description

POSITION SUMMARY

The Chief Operating Officer (COO) is a mission-driven leader and organizational integrator who provides oversight, structure, and accountability for the day-to-day operations of Ripple of One. The COO will be committed to aligning the organization’s values, mission, and strategic goals with operational practices and outcomes.

In close partnership with the CEO and Board of Directors, the COO translates Ripple’s vision into functional systems that deliver measurable results. With a focus on operational excellence and cultural alignment, the COO will ensure that staff, systems, and resources work in harmony to advance Ripple’s mission, strengthen organizational sustainability, and expand our impact in the communities we serve.

Reports to: CEO

Located: Seneca, SC

AREAS OF RESPONSIBILITY

Operational Leadership & Management

• Provide strategic leadership for day-to-day operations, ensuring alignment with organizational priorities and mission.
• Establish and re-evaluate policies, workflows, and performance metrics that drive efficiency and alignment with mission priorities.
• Oversee organizational resources, including CRM, finance, and reporting systems to ensure accurate and integrated data.
• Provide oversight for facilities, including office space, resale centers, and continued growth and expansion in partnership with the Operations Manager.

Process & Policy Improvement

• Design and implement process improvements that enhance efficiency and scalability across programs and operations.
• Establish and maintain cross-department accountability by setting clear expectations and fostering collaboration.
• Translate strategic vision into actionable priorities and measurable outcomes, partnering with the CEO and leadership team.

Program Oversight

• Partner with the Program Director to continually improve program measurements, impact, and overall effectiveness.
• Report on program results, emphasizing challenges and successes to the Board of Directors and senior staff.
• Ensure alignment between program delivery and organizational goals, identifying opportunities for innovation and improvement.

Talent & Team Development

• Provide day-to-day leadership presence, coaching and mentoring of staff and volunteers, and fostering collaboration and communication across departments.
• Identify and promote opportunities for professional development, training, and team-building.
• Nurture a culture of continuous feedback by modeling openness, offering constructive input, and encouraging staff to give and receive feedback.

Fiscal Planning & Oversight

• Partner with the CEO to lead budgeting, provide fiscal analysis, and develop resource allocation strategies.
• Align expense management with fundraising goals so that new and existing revenue streams are maximized for mission impact and long-term sustainability.
• Direct and develop organizational reporting and monitoring, including annual report, 990, and board-related fiscal reports.

QUALIFICATIONS

• Bachelor’s degree required; Business Administration or a related field preferred.
• 5+ years in operations leadership, including at least 3+ years in a senior leadership role.
• Demonstrated success in organizational change management and driving growth.
• Proven ability to lead and develop high-performing teams.
• Candidates from a corporate or for-profit background should have experience working or volunteering with nonprofit organizations.

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