Job Description

Hybrid – Customer Service Representative

LHH has a client who needs a Hybrid – Customer Service Representative on a contract opportunity!

This is a great chance to work with a well-known technology company to advance your career. (Extension possible based on business need)

Job Description:

Client Customer Service Representatives serve our customers via telephone and email. They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions. Client CSRs do all of this in a timely, professional and of service manner.

General responsibilities include:

1. Provide excellent customer service and one call issue resolution
2. Handle incoming phone calls and assigned email requests along with escalated items
3. Assist participants with registration and log in issues
4. Assist participants with navigation on the Client site for their specific program
5. Assist participants with overall questions concerning the applications available to them on the private portal
6. Work with Account Management on escalated issues of a non-routine nature
7. Assist members complete the Client Health Survey over the phone
8. Perform other, varied job-related duties as assigned

• Demonstrated customer service and issue resolution skills
• Strong detail orientation and listening skills
• Proficiency in the utilization of computer software applications, including MS Word and MS Excel
• Effectively communicate both verbally and in writing
• Pleasant telephone voice, tone and manner
• Willingness to work a flexible schedule and overtime when needed
• Successful completion of a background check and drug screen is required
• High School Diploma or GED

Title: Customer Service Representative

Location: 9229 Delegates Row, Indianapolis, IN 46240 (Hybrid schedule after 6 weeks)

Pay range: $14 - $16/hour

Type: 6 Month Contract (with high possibility of continued extensions until conversion)

Shifts: Monday – Friday (8:30 AM – 5 PM, 9 AM – 5:30 PM, 9:30 AM – 6 PM, 11 AM – 7:30 PM, 12 PM – 9 PM)

If you have an interest in Hybrid – Customer Service Representative, please apply now!

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

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