Customer Service Specialist Job at ProKatchers LLC, Temple, TX

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  • ProKatchers LLC
  • Temple, TX

Job Description

Job Title: Customer Service Specialist

Location: Temple, TX - 76502

Duration: 03+ months contract (Possible extension )

Shift I: 7:00 AM and 7:00 PM, Monday-Friday

Shift II: 2:00 PM - 10:30 PM, Friday - Tuesday (Wed-Thurs Off)

Job Description:

  • Under general supervision, communicates to Members policies, procedures, and services to ensure complete knowledge of the Plan.
  • Must adhere to call handling goals of 80% of calls answered within 30 seconds.
  • Helps and adheres to call abandonment rate of less than five percent (5%) with average hold time not to exceed 2 minutes based on regulatory requirements.
  • Within 60 days of employment on the floor, must meet monthly quality goal of ninety-two percent (92%) or greater based on two percent (2%) of calls monitored.

Job Tags

Contract work, Monday to Friday, Shift work,

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