Job Description

The HT Group has a technology client in Austin, TX looking for a Customer Support Specialist who is tech-savvy, personable, and solutions-oriented to support customers using their systems. This hybrid role is ideal for someone passionate about delivering exceptional support while juggling a fast-paced, multi-channel environment.

Direct-Hire
$65,000

Responsibilities:
Provide phone, chat, and portal-based support to resolve customer inquiries
Resolve the majority of customer issues at the first point of contact
Educate customers on platform best practices and resolve basic technical issues
Troubleshoot complex software or connection issues via screen share
Escalate unresolved technical issues to the appropriate support teams
Meet and exceed service KPIs consistently
Identify and report on recurring customer issues
Contribute to internal knowledge bases and customer help materials

Requirements:
3+ years of experience in Customer Support within the SaaS field
Bachelor’s degree or equivalen t
Based in Austin, TX and eligible to work in the U.S.
Excellent verbal and written communication skills in English
Strong problem-solving skills and ability to thrive in a fast-paced environment
Comfort with customer service tools and software platforms
All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com.
#HPIND

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Customer Support Specialist Job at The HT Group, Austin, TX

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