Job Description

Job Summary:

Our client is seeking a Helpdesk Specialist to join their team! This position is located in Minneapolis, Minnesota.

Duties:

• Serve as a key resource for onboarding new hires, ensuring seamless setup and system access
• Provide Level 2 support for installation, configuration, and operation of hardware and software products
• Troubleshoot laptops, desktops, and associated software; escalate unresolved issues to higher-level support
• Image machines, load software, and set up email and Office 365 accounts
• Respond to hardware/software requests and incident tickets using IT service management tools (e.g., ServiceNow)
• Travel occasionally between offices (~6 miles apart) to provide onsite support
• Collaborate with team members to maintain a supportive and efficient IT environment

Desired Skills/Experience:

• 5+ years of hands-on experience supporting desktops and laptops in corporate office environments
• Experience with Windows 11 and Office 365; familiarity with MacBooks is a plus
• Knowledge of IT ticketing systems (ServiceNow preferred)
• Valid driver’s license and reliable transportation
• Strong problem-solving, communication, and teamwork skills
• Ability to work independently and collaboratively in a dynamic environment
• Basic Windows certifications (e.g., Microsoft certifications)
• Exposure to both Windows and Mac environments
• Experience in in-person support roles rather than call center-only roles

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $16.80 and $24.00 Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Job Tags

Similar Jobs