Job Description
Job Title: ServiceNow Developer
Job Location: Lexington MA 02420 (Remote)- Must live within a 100 miles of location
Onsite Requirements:
- Experience with ServiceNow architecture and common development components
- Experience with ServiceNow Development
- Experience with ServiceNow Platform support and troubleshooting of user-reported issue
Job Description:
Primary Duties & Responsibilities:
- ServiceNow Development & HRSD Implementation (50%)
- Develop and maintain applications, workflows, forms, and integrations using the ServiceNow platform, with a focus on HRSD features such as Case Management, Lifecycle Events, and Employee Center.
- Collaborate with HR stakeholders to understand service needs and translate them into technical solutions.
- Design scalable, reusable configurations following ServiceNow best practices and HR data privacy standards.
- HR Process Optimization & Platform Strategy (25%)
- Act as a technical advisor to the HRIS team and HR functional areas on capabilities of the ServiceNow platform.
- Identify opportunities to improve or automate HR processes, and help prioritize use cases based on impact and feasibility.
- Stay current on ServiceNow HRSD capabilities and contribute to the roadmap for HR technology modernization.
- Platform Support, Documentation, and Enablement (25%)
- Provide Tier 2 support for HRSD-related requests and troubleshoot user-reported issues.
- Document technical solutions, configurations, and user guides as part of an internal HRIS knowledge base.
- Help build internal capability through training and informal mentoring of HR team members on platform use and potential.
Position Scope:
Department & Reporting:
- This position is housed within the Human Resources Department and reports directly to the HRIS Manager.
Collaboration:
The developer will work closely with:
- HRIS Team - Business/Systems Analysts, Software Developers, System Administrators
- HR functional teams (Benefits, Talent, Employee Relations, etc.)
- ISD Enterprise Service Management (ESM) team for platform alignment
- External vendors and ServiceNow support as needed
Supervisory Responsibilities:
- None directly.
- Financial Responsibilities:
- No budget authority, but may assist in vendor/license evaluation or renewal planning.
Qualifications:
Required:
- Bachelor's degree in Computer Science, Information Systems, or related field - or equivalent experience
- 3+ years of experience in ServiceNow development across modules such as ITSM, CSM, or custom applications
- Ability to gather and translate business requirements into technical solutions
- Solid understanding of ServiceNow architecture and common development components (e.g., Flow Designer, Script Includes, Business Rules, ACLs)
- Strong interpersonal and communication skills, especially in a collaborative, cross-functional environment
Preferred:
- Experience with ServiceNow HRSD or related employee service delivery use cases
- Familiarity with HR processes and sensitivity to handling confidential employee data
- ServiceNow certification(s), particularly Certified Application Developer or HRSD Implementation Specialist
- ITIL Foundation certification
- Experience working in a regulated or secure environment (e.g., government, healthcare)
- **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
- This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.
- This client is a US Federal Government contractor and is legally required to hire US Citizens. US Citizens will only be considered for this role**
Job Tags
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