Job Description

Position Summary:

The Workplace Experience Manager will oversee the day-to-day operations and management of the corporate office environment, including facilities maintenance, office administration, and workplace experience initiatives. This role is responsible for ensuring the physical workspace is safe, functional, and welcoming. The Workplace Experience Manager will foster a productive, inclusive, and engaging workplace by managing everything from vendor relationships and safety protocols to employee events and wellness programs. Discretion, strong organizational skills, and leadership are essential.

WHAT YOU'LL BE DOING| THE ROLE

Essential Functions:

• Oversee office and facility operations, policies, and procedures to improve operational efficiency and safety.
• Supervise the Front Desk Admin and any facilities staff or contractors, ensuring performance standards and service levels are met.
• Coordinate office and facility maintenance, vendor relationships, contract negotiations, and service level agreements.
• Manage office supplies, finances, budgets, and procurement related to facilities and office needs.
• Act as a liaison for office safety, emergency preparedness, and compliance, including staff training and safety audits.
• Support onboarding in collaboration with Talent Acquisition, including workspace setup and asset management.
• Oversee office document filing, correspondence, and mail distribution.
• Develop and implement workplace experience initiatives to enhance employee engagement, satisfaction, and productivity.
• Serve as the primary point of contact for employee feedback regarding workplace environment and amenities, driving continuous improvements.
• Collaborate with cross-functional teams to promote a culture of inclusivity, wellness, and community through events, programs, and communication.
• Manage workspace layout, ergonomic assessments, and workplace environment enhancements to support employee well-being.
• Lead sustainability efforts to promote environmentally friendly office and facility practices.
• Track and analyze workplace experience and facilities-related metrics, providing regular reporting to leadership for strategic decision-making.

Qualifications:

• Minimum of 5 years’ experience in office management, facilities management, or a combined role.
• Strong working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Proven ability to handle confidential and sensitive information with discretion.
• Excellent organizational, prioritization, and multitasking skills.
• Strong vendor management, negotiation, and contract oversight experience.
• Proactive problem-solving and decision-making abilities.
• Outstanding communication skills and ability to collaborate across departments.
• Knowledge of workplace safety regulations and compliance requirements.
• Experience with employee engagement or workplace experience programs preferred.

Competencies and Traits:

• Attention to detail
• Time management
• Prioritization and organization
• Proactive approach
• Strong communication skills
• Vendor and facilities management expertise

Work Environment:

• Fast-paced corporate office and facility setting.
• Collaborative, team-focused environment.
• In Office

WHAT’S IN IT FOR YOU| THE BENEFITS

Comprehensive Benefits:

• Health, dental, and vision insurance.
• Short-term & long-term disability.
• Life insurance & AD&D coverage.
• Pet insurance.
• Generous PTO annually
• Paid company holidays & floating holiday of choice.
• Employee Assistance Plan for you and your family.

Job Tags

Similar Jobs